Client Communication and Access

Our digital tools ensure you have all the information you need for a seamless experience with The Solar Group Inc.

At The Solar Group Inc, we use web apps to prioritize clear communication and transparency with our clients. Here’s how we keep you informed and engaged throughout the process.

1. Job Notifications

Clients receive an email notification when a job starts, including a complete description of the work to be performed. Updates are sent via email regarding job status, and a final email confirms job completion. These emails can be sent to multiple accounts, including building operators and security personnel.

2. Client Portal

Clients can access a dedicated app on our website by logging in with their username and password. This portal allows you to view all completed jobs, dates, progress reports, and schedules for upcoming jobs.

3. Site Documentation

Within the app, get a comprehensive view of our work in a section dedicated to notes and photos related to your building site.

4. Interactive Communication

Reply to any email with comments directed to a monitored email account, ensuring your feedback is heard and addressed.

5. Progress Tracking

We provide updated PDF files detailing the progress of all work completed both on the exterior and interior of your building.

6. Scheduled Work Calendar:

A calendar feature displays all scheduled work, keeping you informed about upcoming services.

7. Digital Employee ID

For your peace of mind, all our employees carry a digital ID that can be verified through two-factor authentication.